Our Returns Policy
We guarantee to refund any unsuitable item if we are notified with 7 days by telephone or in writing.
*We regret to inform you that we cannot refund earrings, food or underwear.
The item must be returned to us within 14 days of being sent out. It must be in an unworn, saleable condition with tickets still attached. Please notify us immediately if you are sending items back.
We cannot refund the items until we have received them at our studio, so we recommend using a recorded delivery.
Please send the items back to
Lowie, 18 Half Moon Lane, Herne Hill, London, SE24 9HU, UK
Include the invoice in the package and write on it if you would like a refund or an exchange.
We cannot refund postage paid.
You will be refunded in the same manner in which you paid.
Shipping
LONDON + CLICK AND COLLECT
We work with Quiver, an e-bike delivery service.
Quiver offers same day and next day services.
If you qualify for local e-bike delivery the options will appear at checkout. The radius is 7 miles from Vauxhall.
Click and Collect
If you decide to pick up your item from our Herne Hill store you will receive a notification letting you know when you can pick up.
UK
Over £150 - FREE
Under £150 - Standard signed for delivery, Royal Mail 2 - 3 days - £4.15
Next Day Delivery, DPD one hour timed delivery, Order before 12pm - £7
INTERNATIONAL
INTERNATIONAL (EUROPE & REST OF WORLD) ORDERS OVER £200 - FREE
INTERNATIONAL (EUROPE & REST OF WORLD) ORDERS UNDER £200 - £10.95
- Europe – Allow 5-6 working days.
- Rest of World – Allow up to 7-10 working days and a little flexibility.
- Any import duties incurred upon arrival will need to be covered by you.
The UK has now left the EU. We ship from the UK, therefore please be aware if you are in Europe you may have to pay extra customs, duties and taxes up to 30% of the product cost.
