Shipping & Returns
Thanks for shopping with Lowie. As a small independent brand, every order means a lot.
We aim to ship all orders on the same day they are received or the following weekday. See below for our shipping options.
Spend over £150 (UK)- Free
Spend over £200 (International) - Free
Collect in-store - Free
London E Bike Delivery - £3-£5
Standard Shipping 2-3 days - £4.95
Next Day Delivery, - £7
Rest of world - £10.95
Collect in our Herne Hill store
No need to be home for delivery, pick up at your convenience within 14 days. Try on, browse the rails and exchange or refund on the spot if required. You will receive a notification letting you know when it's ready, usually same day.
Lowie Store Address, 18 Half Moon Lane, Herne Hill, London, UK, SE24 9HU
Telephone +44 20 7737 3310
Click here for store opening hours.
London E-Bike Delivery
We work with Quiver, an e-bike delivery service offering same day and next day options.
If you qualify for local e-bike delivery the options will appear at checkout. The radius is 7 miles from Vauxhall, London.
Standard UK Delivery
We send by Royal Mail First Class signed for. This service takes 2-3 days.
DPD Next Day Delivery
Order before 12pm for guaranteed next day delivery. You'll be notified on the morning of your delivery with an estimated 1 hour time slot by text or email.
International Shipping
Europe – Allow 5-6 working days.
Rest of World – Allow up to 7-10 working days and a little flexibility.
- Any import duties incurred upon arrival will need to be covered by you.
EU Customers - Since Brexit you may have to pay extra customs, duties and taxes over which we have no control. You will be contacted prior to delivery if any payments are due.
USA Customers - Extra duties now occur which we have no control over. New rules require us to pre-pay your tariffs. Lowie will be in contact next working day after your purchase and will send a payment link to complete before shipping.
We offer a full refund if notified by email or telephone within 14 days.
Post or return to our flagship London store, unworn and with tags attached.
Return address - Lowie, 18 Half Moon Lane, Herne Hill, London, SE24 9HU, UK
We recommend using a recorded delivery service and will refund as soon as the product arrives back in our store.
Include the invoice in the return package and let us know if you would like a refund or exchange.
We do not refund postage paid unless the product is faulty.
You will be required to pay your own return postage.
You will be refunded in the same manner in which you purchased.
*We regret to inform you that we cannot refund earrings.
