Shipping & Returns

Christmas Returns 

All items bought between November 23rd 2018 and December 24th 2018 can be refunded or exchanged for store credit until January 12th 2019 with a valid receipt. 


All items over £100 are sent by recorded delivery in the UK.

UK – Please allow 2 to 3 working days when ordered before midday. Northern Ireland and the Scottish Highlands and Islands make take a little longer.

UK Next Day Delivery - Order before 1pm for next day delivery.

Europe – Please allow 5 working days if ordered before midday

Rest of World – Please allow up to 7-10 working days and a little flexibility.

Delivery Costs

Collect In Store - FREE (usually available within 24 hours, please wait for a confirmation email before collecting) 

UK - Standard Delivery on Orders Under £100 - £3.95

UK - Standard Delivery on Orders Over £100 - FREE

UK Recorded Delivery - £4.95

UK - Next Day Delivery - £7.95 (Order before 3pm for next day delivery)

Rest of World - £4.95 per order or spend over £100 to receive Free International Delivery.

If you would like to know further delivery options such as timed delivery please contact us


We guarantee to refund any unsuitable item if we are notified with 7 days by telephone or in writing.
The item must be returned to us within 14 days of being sent out in an unworn, saleable condition with tickets still attached. Please notify us immediately if you are sending items back.
We cannot refund the items until we have received them at Lowie headquarters so be sure to send them by RECORDED DELIVERY.
We cannot refund postage paid.
You will be refunded in the same manner in which you paid.